Sunday, May 15, 2016

City of Little Rock 311 App and Services

Residents using the City of Little Rock’s free 311 app now have more options at their fingertips, with the ability to contact the City about bulky item pickup, illegal dumping, graffiti on structures, and mosquito spraying in addition to the other request categories already in the system.

Based on feedback from City departments and citizens, a list of 19 new categories was created. Those were recently added to the app, which is available for download in the Apple App and Google Play Stores.

“We significantly updated the 311 system last year and introduced the app in January, giving our citizens the tools to quickly connect to City services they need most,” City Manager Bruce T. Moore said. “It’s part of our ongoing efforts to use technology to the greatest benefit of the community.”

Another update to the 311 app is the inclusion of an address field, where residents can enter a specific location, or continue to use the GPS-enabled map to select their current location.

Some of the request categories also include sub-categories. Graffiti, for instance, allows a person to select from seven different general locations, including street surface, traffic sign, private structure, or control box.

“What makes this type of technology so useful is that we can continue to add to the app,” Information Technology Director Randy Foshee said, adding that updates are scheduled on a quarterly basis if needed.

In many instances, a request might not be a City-provided service, but the 311 system handles those entries by routing them to the appropriate department or utility.

The app will automatically update with the new categories. All of the categories are:
  • Garbage Services
  • Bulky Item Pickup
  • Missed Garbage
  • Missed Recycle
  • Appliance Pick-up
  • Garbage Cart Issues
  • Carts being left out
  • Missed Yard Waste
  • Housing Violations
  • Graffiti-Located on structures and fences
  • Housing/Rental Violations
  • Illegal Dumping
  • High Grass & Weeds
  • Abandoned Vehicle
  • Parking in the Yard
  • Trash Rubbish 
  • Debris on Premises
  • Streets Maintenance & Signs
  • Hazard/Object in Street or Alley
  • Street name sign-Repair and Replace
  • Traffic Sign Repair and Replacement
  • Catch Basin/Drain Box Cleaning
  • Street Light Out
  • Ditch Maintenance
  • Pothole Repair
  • Snow & Ice Removal
  • Insects and Animals
  • Mosquito Spraying
  • Deceased Animal Pick-up at Street/Curb
  • Parks Maintenance
  • Trash in a Park
  • Tree/Limbs Down - Parks
Anyone using the mobile app to submit a request will able to track the status of that particular request. A request is automatically routed to the appropriate department, and a once a request has been fulfilled, a citizen will be able to get a notification that the request has been closed. Signing up as a reporter allows a person to quickly track requests.

Learn more about 311 at